SHIPPING
How long will it take for my order to arrive?
- Standard International Shipping: Delivered within 10-15 business days.
- Express International Shipping: Delivered within 7-10 business days.
- Overnight Shipping: Delivered the next business day only in Pakistan.
Will I receive customs/import duties?
Any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs. These charges must be paid by the recipient of the parcel. We are not responsible for any customs and import duty charges.
Unfortunately, we have no control over these charges and are unable to tell you what the cost would be, since customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
How do I place a return or exchange?
Please refer to our return policy for details on how to return or exchange an item.
I think I got the sizing wrong on my order, can I exchange it for a different size?
We’re happy to send you the right size and do an exchange! Otherwise, we only replace items if they have arrived defective or damaged. If you need to exchange it for the same item in a different size, send us an email.
CARE
How do I care for my LAVISH items?
We select and test fabrics to ensure that all garments may be machine-washed easily. That said, please follow the care instructions of each garment.. When in doubt, hand wash always wins. And if you want to use the washer, please place them with similar colors.
Our three rules to go by:
- Hand wash — For delicate items stick to spot cleaning only. Otherwise, handwash cold with a mild detergent to maintain the colour and feel. Leave to soak for a few minutes, then treat with a fabric conditioner in the final rinse to keep its feel. Rinse well in cold water and avoid wringing, keep to line drying your garment inside-out, away from the sunlight.
- Wash cold — Wash clothes in cold water, as opposed to warm or hot, and always wait until you have a full load. Hang or lay flat to dry.
- Steaming and ironing — For everything cupro, turn your garment inside out and iron it on the lowest setting. Spray some water to help straighten out the wrinkles. For everything else, turn your garment inside out and iron it on a medium heat setting.